In the circumstance where you are not satisfied with the quality or condition of our Goods, you may return the Goods within 3 days for a full refund of the purchase price less return shipping cost as per weight and volume. Goods returned must not be damaged and in original condition and must be returned in original packaging, in an unmarked and unused condition, unassembled.
Only collected items from rainbowgrocery showrooms can be returned by customers to the same store for exchange, credit-note & refund.
Otherwise it's not possible to return delivered goods to showroom.
order isn't eligible for return
Even if item is faulty or defected, packing must be maintained for return. rainbowgrocery have the right to cut 25% of the total product value if returned without packaging.
It is the Customer’s responsibility to ensure that returned items are returned safely. rainbowgrocery takes no responsibility for lost Goods and the Customer will be solely liable for the shipment cost of the return.
Damaged & faulty returns
Within 24 hours of receiving the products purchased, all items must be opened and checked by the customer (maintaining the original packing) . If this does not happen rainbowgrocery cannot be liable for any damage or faulty, and order isn't eligible for return.
If any customer received a faulty or damaged item, rainbowgrocery must be notified by official email to (rainbowgrocery@rainbowgrocery.shop) upon receiving the goods and follow the correct returns policy as stipulated above.
As stipulated in the terms above, rainbowgrocery MUST issue a return authorization, before customers are able to return the goods. Unauthorized returns cannot and will not be accepted.
As stipulated above, all returned products must be in their original condition and packaging, with all accessories. They must not be changed, used or altered in any way, shape or form. They must also be unmarked and unassembled in any way.
Even if item is faulty or defected, packing must be maintained for return. rainbowgrocery have the right to cut 25% of the total product value if returned without packaging.
After you place the order and make payment, we will send out the goods within 5-7 days
After the goods are dispatched, they will arrive within approximately 12-25 days
Custom made and pre-ordered returns
Customized products items cannot be refunded for change of mind or exchanged. It is the customers responsibility to make sure that ALL custom made orders are 100% what they want.
Pre-Orders are usually delivered in the period specified in the item title. some delays are expected in few occasions due to shipping line route change or delays in custom clearance. if that happen, customer have the right to ask for canceling the order and get full refund without claiming any extra compensation for the delay.
Cancelling your order
You are able to cancel your order if you decide that you no longer want to go through with your purchase and change your mind. All you have to do is let us know, and only if your goods have not already been dispatched, we will cancel your order and refund you. Please note as stipulated above this does not apply to custom-made and pre-ordered items.
Your order MUST be cancelled before the dispatch of goods. If the items have been dispatched and left, all shipping fees WILL NOT be included within the refund.
In the event of a customer order, which involves a special item(s) being produced by our manufacturers, refunds are not available, if the item(s) are already in production.
Items specs
We keep receiving new containers every months. new stocks from particular item may have very slight differences in colors or fixing technology from the previous patches .
if Customer placed 2 orders in 2 different periods for the same item. customer should expect some slight differences in color or textures as manufacturing technology keeps developing .
Even if item is faulty or defected, packing must be maintained for return. rainbowgrocery have the right to cut 25% of the total product value if returned without packaging.